Shipping and Returns

VintageOrnaments.com - 30-Day Return Policy

At VintageOrnaments.com, we want you to be completely satisfied with your purchase of exquisite vintage ornaments. If for any reason you are not happy with your order, we offer a hassle-free 30-day return policy to ensure your satisfaction.

Return Conditions:

1. Timeframe: You have 30 calendar days from the date of delivery to initiate a return.

2. Item Condition: Returned items must be in their original, unused condition with all tags and packaging intact.

3. Eligible Items: Most items are eligible for return. However, personalized or customized items may not be returnable.

How to Initiate a Return:

1. Contact Us: Reach out to our customer service team at cheer@vintageornaments.com within the 30-day window.

2. Provide Information: Include your order number, the item(s) you wish to return, and the reason for the return.

3. Approval: Await approval from our customer service team, who will provide you with return instructions.

Return Shipping:

1. Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.

2. For your protection, we recommend using a traceable shipping method.

Refund Process:

1. Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

2. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

Exchanges:

If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.

Questions or Concerns:

If you have any questions or concerns about our 30-day return policy, please contact our customer service team at cheer@vintageornaments.com.

Thank you for choosing VintageOrnaments.com. We appreciate your trust in our commitment to quality and customer satisfaction.